FAQ

Not at this stage. We’re currently pickup only.

Pickup is from:
10 Hewitt Street, Cheltenham, Victoria 3192, Australia

Yes, store pickup is free of charge.

Once your order is ready, we’ll send you an email with pickup instructions.

Please bring your order confirmation and a valid ID.

Yes. Just email us the collector’s name (and your order number) so we can note it on the order.
brad@wholesalewarehouse.com.au

If you need special pickup arrangements, email us first and we’ll help coordinate the best approach.
brad@wholesalewarehouse.com.au

No, you can check out as a guest. If you create an account, it’s easier to keep track of your order history.

Possibly, as long as it hasn’t been prepared for collection yet. Email us ASAP with your order number and what you want to change.
brad@wholesalewarehouse.com.au

Sometimes. If your order hasn’t been finalised, we may be able to add items so you can collect everything together. Email us quickly and we’ll confirm.

We accept PayPal and Payments via Debit or Credit Card. All options are presented at checkout.

Yes. Your order confirmation email acts as proof of purchase and includes your invoice details.

Yes, products are brand new unless the listing clearly states otherwise.

Photos are representative. Colours and small details can vary slightly between production runs. If you’re unsure about anything, email us before ordering.

Many items are restocked regularly. If something is sold out, email us and we’ll let you know if a restock is expected.

Yes. If you send us what you’re using it for, plus any key requirements (sizes, material, capacity, etc.), we’ll point you in the right direction.

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To qualify for a return:

• The item must be in the same condition as received, unused, unworn, with tags, and in its original packaging.
• A receipt or proof of purchase is required.

Email us at brad@wholesalewarehouse.com.au with your order number and a quick note about what you’re returning.

Returns should be sent to:
10 Hewitt Street, Cheltenham, Victoria 3192, Australia

Yes, certain items are not eligible for return, including:

• Custom products (special orders or personalised items)
• Hazardous materials, flammable liquids, or gases
• Sale items
• Gift cards

If you’re unsure whether your item qualifies, email us and we’ll confirm.

Yes. The quickest way to receive the correct item is to return the original. Once your return is accepted, we’ll process an exchange and ship the replacement.

Note: We’re currently pickup only. If an exchange requires shipping, we’ll discuss the best option with you.

Once we receive and inspect your return, we’ll notify you about approval. If approved, your refund will be processed to your original payment method within 10 business days.

Banks and credit card providers can take extra time to process refunds. If more than 15 business days have passed since approval, email us at brad@wholesalewarehouse.com.au.

Email us as soon as you can and we’ll update it on the order so you don’t miss any pickup notifications.

Yes. Send through what you need (products, quantities, timelines) and we’ll help you get it sorted.